BRITAIN’S Royal Mail service is royal no longer. Indeed, one could question whether it is a mail service at all, it takes so long to deliver material for which people have paid. At times deliveries do not take place at all.
This comes at an unfortunate time for a country which was once known for its efficiency. The number of people buying things across borders has soared with the development of the world-wide web and if things are not delivered in time, then traders risk losing customers.
Nobody will come back to a trader who cannot send his goods across in time. This is unlikely to be the fault of the trader but that does not bother the increasingly self-centred customer.
Apart from losing repeat sales, the trader also loses in another way. When the outside date for delivery is crossed, the customer often asks for a refund – and he or she is only willing to wait so long.
It is often the case that the goods turn up at the address they were intended to reach a week or so after the refund is granted. And the trader loses both the goods and the customer.
This happens with all kinds of goods. It has happened to me with books and shoes. In both cases, a week after the outside date for delivery, I wrote to the vendor and he sent me a refund. A few days later the goods landed.
This could well be exploited by an unscrupulous public to obtain goods free.
It is the responsibility of the country to provide a decent mail service and by letting the efficiency of the service go down the drain, Britain is also killing the hopes of traders who hope to join the growing throng of those who sell across borders using the wonders of modern technology.