Category: Customer service

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British traders being disadvantaged by pathetic mail service

BRITAIN’S Royal Mail service is royal no longer. Indeed, one could question whether it is a mail service at all, it takes so long to deliver material for which people have paid. At times deliveries do not take place at all.

This comes at an unfortunate time for a country which was once known for its efficiency. The number of people buying things across borders has soared with the development of the world-wide web and if things are not delivered in time, then traders risk losing customers.

Nobody will come back to a trader who cannot send his goods across in time. This is unlikely to be the fault of the trader but that does not bother the increasingly self-centred customer.
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Why Australian retailers suck

AUSTRALIAN retailers are always quick to whinge about the trading conditions they have to put up with, due to the high value of the Australian dollar.

They are very quick to offer excuse after excuse for their poor performance.

But there are other, more fundamental, reasons why Australian retailing is going downhill. The following anecdotes, drawn from my own experience, may provide some insight.
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Myer is a sad shadow of what it used to be

MYER is one of Australia’s two biggest department stores – and by that I mean stores which belong to Australians. Over the 14 years that I have been visiting the store, it has noticeably gone downhill.

I visited the store this morning to send a gift to the daughter of a friend who is getting married shortly. Myer has a gift registry where a couple can create their own wishlist and send the number of the list to their intended guests.

The guests then either visit the store or else call up and order an item from the list; one has the option of having it delivered to the residence of the bride and groom.
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