IN JAPAN, friends of mine who visit the country regularly tell me, the attitude towards customers is summed up in one line: “The customer is always right [1].” When it[...]
MANY years ago, in order to curry favour with its citizens, the Saudi Arabian government funded the building of a causeway between the kingdom and Bahrain. While many reasons were[...]
ABC News 24's resources are insufficient and when one really needs a 24-hour network - when a major story breaks - it is found wanting.[...]
THERE are four big banks in Australia – Commonwealth, Westpac, National Australia and ANZ – which bitch right through the year about the rising costs of operating and then report[...]
TO ANY politician, people equate to votes. A particular community equates to a vote-bank. When it’s convenient to humour that community – i.e. when one needs their votes – the[...]
MELBOURNE prides itself on many things. But when it comes to transport, it has to take second place to the much smaller and less-populated Brisbane. That city has a bus[...]
FOR all the talk about the number of women involved in Australain rules football, better known as AFL, there are fresh indications that, like many other things in the country,[...]